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Telecom Outsourcing
Whereas with Asentinel's Managed Services solutions, we support your team; with our Outsourcing (BPO) solution set, we become your team. We offer a variety of telecom management services that can be purchased together as a comprehensive outsourcing solution or a la carte to ensure maximum productivity without redundancy. We believe we have the best combination of technology, processes and the most experienced OTS (Outsourcing Telecom Services) staff to deliver a global, value-based TEM BPO solution.
The following solution set makes up Asentinel's complete outsourcing solution.
Invoice and Expense Management
Asentinel will receive 100% of your invoices regardless of carrier, currency, language or billing medium. Our solution validates the details to identify erroneously-billed charges such as violations of contract rates, inventory, and configured business rules. Invoices will be automatically cost-allocated, GL-coded and approved for processing.
Dispute Resolution
Let us resolve billing disputes with your vendors by generating the proper documentation from within the Asentinel application, communicating with the vendor, and tracking the status of the dispute through closure. With our 3D Automation, Detect.Dispute.Deliver, we have created a technology-based identification and communication process that is unparalleled.
Inventory Management
We'll work with your organization to ensure your inventory database remains current and accurate by tracking all fixed and mobile inventory assets by vendor, client, location, employee, account number, service type, etc. Asentinel's Customer Defined Fields (CDF's) ensure that every aspect of each asset is defined and therefore eligible for inclusion in all queries, reports and analytics.
Vendor and Contract Management
Through our ongoing Contract Control service, we will review your contracts, extract all of the pertinent rates and discounts, and load them into Asentinel 8.0. All Client contracts will then be tracked for commitment achievement levels as well as to ensure that all services are being procured under the appropriate contract(s). Our Vendor Management focus provides for a comprehensive and strategic business intelligence perspective to ensure you leverage your buying clout.
Provisioning/Order Management
Asentinel provides for the option of managing the telephony order fulfillment process for both fixed and wireless services. Through our eProcurement portal and/or our HelpDesk and Order Management Center, you can be assured that all orders are documented, communicated, tracked, escalated and fulfilled and that the core Asentinel application is updated to ensure the lifecycle, single repository integrity of inventory and invoice management remains aligned.
Business Intelligence, Analytics and Service Optimization
Great BI and reports become analytic and strategic tools with Asentinel 8.0. We combine our technology, telecom experience and contemporary understanding of best practices and competitive environments and turn these into weapons of cost reduction, plan management, vendor accountability, policy compliance and optimization.
